Refund policy

At Sector Sportswear, we take pride in delivering high-quality custom athletic apparel and exceptional customer service. Because many of our products are custom-made specifically for your team or organization, please review our return and refund policy before placing your order.

Custom Uniforms & Personalized Apparel

All custom uniforms, jerseys, warm-ups, spirit wear, and apparel that include custom names, numbers, logos, or artwork are made specifically for your order.

Due to the personalized nature of these products, all custom sales are final. We do not accept returns, exchanges, or issue refunds unless:

  • The item arrives damaged.
  • The product contains a manufacturing defect.
  • The item received differs from the approved artwork or order confirmation.
  • The wrong item, size, color, or quantity was shipped due to our error.

If any of the above occurs, please notify us within 7 calendar days of receiving your order.

Non-Custom Products

Non-custom items may be returned within 30 days of delivery if they meet the following conditions:

  • Unworn and unused
  • Unwashed
  • Original tags attached
  • Returned in original packaging
  • Free from stains, odors, pet hair, or damage

Once inspected and approved, a refund will be issued to the original payment method, less any applicable shipping charges.

Sizing

Customers are responsible for selecting the correct sizes before placing an order.

Sector Sportswear strongly recommends using our sizing charts and requesting sizing samples whenever available.

Because custom apparel is produced specifically to the sizes ordered, we cannot accept returns or exchanges for incorrect sizing unless the garment was mislabeled or shipped incorrectly.

Order Changes & Cancellations

Orders may be modified or canceled only before production begins.

Once artwork has been approved and production has started, the order cannot be canceled, changed, or refunded.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  1. Contact us within 7 days of delivery.
  2. Include your order number.
  3. Provide clear photos showing the issue.
  4. Do not discard the merchandise until instructed.

After reviewing your claim, Sector Sportswear will, at our discretion:

  • Replace the affected item(s)
  • Repair the item(s) when appropriate
  • Issue a refund or store credit if a replacement is not available

Shipping

Shipping charges are non-refundable unless the error was made by Sector Sportswear.

Customers are responsible for return shipping costs unless the return is due to our mistake or a defective product.

Refund Processing

Approved refunds are typically processed within 5–10 business days after the returned merchandise has been received and inspected. Processing times may vary depending on your financial institution.

Color & Design Variations

Actual garment colors may vary slightly due to monitor settings, fabric dye lots, and manufacturing processes.

Minor color variations that do not affect the quality or intended design are not considered defects.

Contact Us

If you have any questions regarding your order or this policy, please contact us.

Sector Sportswear

Email: support@sectorsportswear.com

Website: www.sectorsportswear.com

We are committed to making every order right and providing the level of service your team deserves.